Key elements of a successful telestroke system
- Equipment and personnel
- Common challenges
- Best practices
- Matters of compliance associated with telemedicine
- Additional information on implementation of telestroke networks
Equipment and personnel
Configuration of a telestroke system may include
| Equipment | Personnel4 | |
|---|---|---|
|
Hub hospital:
|
Spoke hospital:
|
Common challenges5
As telestroke networks are developed, a set of common challenges has emerged, along with some tips for overcoming them.
- Funding for building network infrastructure
- – Potential funding resources are available in the form of grants from the federal government, including the Telehealth Network Grant Program, the Rural Health Care Pilot Program, and the Distance Learning and Telemedicine Loan and Grant Program
- Legislative and regulatory changes
- – Public health regulations or legislation requiring hospitals that receive acute stroke patients to be acute stroke–capable hospitals or primary stroke centers will be a driving force in promoting telestroke networks
- Methods for reimbursement
- – Clarity in reimbursement for telemedicine has been improving, but issues regarding whether professional reimbursement for telestroke consultation will occur, as well as whether hospitals will be reimbursed for drip-and-ship patients, still require attention
- Licensure and credentialing for consulting physicians
- – In existing telestroke networks, the issue of licensure and credentialing of physicians consulting across state lines has been simplified by the hub hospital’s assuming full responsibility for ensuring appropriate licensure
- Telestroke hardware and software issues
- – Common technical problems associated with telestroke networks may be alleviated by use of open standards, permitting all devices to communicate seamlessly, as well as implementation of effective information technology systems
- Medical errors
- – Medical errors may be reduced by ensuring effective communication among providers, evaluating patients in a timely manner, documenting decision making processes, and providing access to experienced stroke specialists
Best practices
The implementation and maintenance of a successful telestroke system may be promoted by a number of elements:
- Appropriate licensure and credentialing for all consulting physicians5
- A program leader to champion the effort3
- Support from emergency departments at spoke hospitals4
- Reporting mechanisms and frequent on-site visits between hub leaders and spoke sites to provide feedback3,4
- Standardized protocols at all spoke sites3
- Backup equipment to be used in the event of hardware problems3
- Availability of Activase (Alteplase)3
- Personnel trained in Activase (t-PA) administration3
- Spoke hospital training (eg, mock stroke code exercises)3
- Transfer agreements in place3
Encouragement of physician acceptance and use of a telestroke system5
As stated in the 2009 American Stroke Association (ASA) telestroke recommendations, physicians, nurses, and allied healthcare professionals are the key to telestroke program adoption and promotion. Enthusiasm for telestroke programs may be cultivated through active engagement of key team members at both hub and spoke hospitals starting at the beginning of the development process.
Promotion of a positive relationship between telestroke consultants and referring physicians also facilitates system development. Building trust and awareness of successful cases through physician-to-physician interaction helps to change attitudes and increase use of the telestroke system.
Ease of use of telemedicine technology, particularly in spoke hospitals, is another critical factor for successful adoption and implementation of telestroke.
Matters of compliance associated with telemedicine5
Compliance with privacy and security laws
Telemedicine involves transmission of HIPAA-protected health information; therefore, per the 2009 ASA telestroke recommendations, telestroke programs must have processes in place to secure the following:
- Live audio and video transmissions between hospitals
- Storage of data collected during consultations
- Network tools that physicians use to access data
To ensure HIPAA compliance, policies and procedures related to storage and dissemination of health information within the telestroke system should be documented.
Compliance with fraud and abuse statutes
Telestroke services are subject to federal and state laws designed to protect against fraud and abuse of Medicare and Medicaid. Individuals working to build telestroke networks should work closely with legal counsel to avoid violation of the statutes.*
Additional information on implementation of telestroke networks:
- Access the 2009 AHA/ASA Recommendations for the Implementation of Telemedicine Within Stroke Systems of Care
- Download the module Telestroke: Coordinating Systems of Care from the Activase modular slide presentation
- *
- The Antikickback Statute prohibits physician remuneration for referral of services that are payable under a federal healthcare program such as Medicare or Medicaid. The Stark Law prohibits a physician from ordering certain healthcare services for Medicare or Medicaid patients from entities in which the physician has a vested interest.

